SHIPPING
Specification:
Chip (CPU):GM8135S, Built-in ARM926 @Max. 440MHz High Speed Video Coprocessor
sensor:GC2033 CMOS Sensor
Lens:140° Wide-Angle Camera Lens
Sensor performance:Support automatic white balance, automatic gain control, automatic backlight compensation
Signal to noise ratio:≥39dB
Minimum illumination:0.8Lux/F1.４(Color mode),0.3Lux/F1.4(Black and white mode)
Night Vision:Dual filter automatic switching, 6pcs 850nmΦ28Mil High power infrared light, Night vision 8 meters
Video format:H.264
Video Resolution/frames per seconds:1080P15fps-30fps
When to Record Video:1. Motion detection triggered
2. Push doorbell button
3. Preview from APP
Network protocol:TCP/IP,HTTP,TCP,UDP,,DHCP,DNS,DDNS,NTP,RTP,P2P,etc.
WIFI :Support (802.11 b/g/n)
Memory:Support cloud storage (For now, the hardware doesn’t support TF card storage)
Operating Voltage:DC:5V 1.5A
Working current:365mA
Charging voltage:DC 5V / 1A
Storage temperature(°) (0°～50°)
Operating temperature (°) (-10～50°)
Working humidity:<95%
Wake-up method:
1. Push doorbell button to wakes up
2.wake up by PIR motion detection
3. Wake up from APP
Features:
Wireless connection
ultra-low power consumption
remote active wake-up
Support multiple accounts at the same time
Product Usage When you have a visitor, you can see the view, talk with visitor, and record a short video. Without opening the door, you can know what is happening outside the house.
listed pack:
1x Video doorbell (no battery)
1x Instructions
1 set Screw fittings
3M double-sided stickers
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 32 EU/EEA countries . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Europe will be shipped depending on the weight and size of the product.
Do you ship worldwide?
At the moment we can cover with best price and no hidden fees only to EU/EEA area. However, there are other locations we are able to ship to. If you happen to be located in one of those countries please Contact US.
What about customs?
We are working hard to provide best price and no hidden fees. By purchasing our products, you consent that one or more packages may be shipped to you.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vikingwish (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vikingwish.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.